Overview
Products are the items you sell in your store. Suki supports five product types, each suited to a different kind of business:
- Physical Goods — tangible items with inventory tracking (e.g., drinks, snacks, merchandise)
- Service — time-based or labor offerings with no inventory (e.g., haircuts, repairs)
- Digital Product — downloadable or virtual items with no inventory (e.g., e-books, software licenses)
- Rental — items rented for a duration with no inventory (e.g., equipment, venues)
- Gift Card — store credit cards with no inventory
Only Physical Goods track stock levels. All other types skip inventory management entirely.
Product Limits on Suki Free
Suki Free plan users are limited to a maximum of 50 active products.
- Active products are any products that are not archived.
- If you reach the 50 product limit, you will be blocked from creating new products, duplicating existing ones, importing templates, or unarchiving/restoring archived products.
- To add more products, you can either archive/delete unused active products to free up slots, or upgrade to Suki Pro for unlimited products.
- Downgrades: If you downgrade from Suki Pro to Suki Free and have more than 50 products, your existing products will remain fully visible, but they will become read-only. You will not be able to edit, create, duplicate, or unarchive products until you delete or archive products below the 50 limit, or upgrade back to Suki Pro.
Creating a Product
- Go to Products from the main menu
- Tap the + button
- Enter the Product Name
- Choose the Product Type from the five types above
- Select a Category to organize your product (you can manage categories from the category dropdown)
- Enter the Price
- Optionally add a SKU / Barcode (scan a barcode using the camera icon, or tap the wand icon to auto-generate a SKU), Cost (for profit margin calculations), Unit (piece, kg, liter, etc.), Supplier, Product Notes, or a Product Image
- Tap Save to create the product, or Save & Add Another to keep adding
Creating a Product by Scanning a Barcode
You can also create products by scanning a barcode directly from the Products screen. If the scanned barcode does not match an existing product, tap Create Product and the form opens with the scanned barcode pre-filled in the SKU field.
Editing a Product
- Go to Products from the main menu
- Tap on the product you want to edit
- Make your changes
- Tap Update to save
Archiving and Restoring Products
If you no longer sell a product but want to keep its transaction history, archive it instead of deleting it.
To archive:
- On the Products screen, find the product
- Open the context menu and tap Archive
- Confirm the action
Archived products appear with an "ARCHIVED" label and are hidden from the product list by default.
To view archived products:
Use the Archive Filter dropdown on the Products screen to switch between Active Only, Archived Only, or All Products.
To restore an archived product:
- Switch to Archived Only using the Archive Filter
- Open the context menu on the archived product and tap Restore
Deleting a Product
If a product has no inventory movement records, you can delete it permanently. For Physical Goods that have been adjusted, transferred, or sold, only archiving is available. For other product types (services, digital, rentals, gift cards), the system checks for transaction history when online and blocks deletion if the product has been sold. Note: this transaction history check requires an internet connection. When offline, the check is skipped and deletion may proceed for non-inventory products even if they have been sold.
Frequently Asked Questions
Can I change a product's type after creating it?
Yes, you can change the product type when editing. Note that switching to or from Physical Goods will affect whether inventory is tracked for that product. You cannot convert a regular product into a bundle, but you can convert an existing bundle back to a regular product by toggling the bundle setting off.
What does archiving do?
Archiving hides the product from your active product list and POS screen but preserves all transaction history associated with it. You can restore it at any time.
What is the difference between archiving and deleting?
Deleting permanently removes the product. Archiving keeps it hidden but recoverable. Physical Goods with inventory movement records can only be archived, not deleted. For other product types, the system blocks deletion of sold products when online (see the Deleting a Product section above for details).