Viewing Your Transfers
Stock transfer management is included with SUKI Multi-Store as part of Suki's multi-store growth tools. Your existing stores and core POS operations continue on Free and Suki Pro, while transfer workflows require Multi-Store access.
- Go to Products and tap Stock Transfers in the inventory action bar
- Use the direction tabs to filter:
- Outgoing — Transfers you sent to other stores
- Incoming — Transfers sent to your store
- All — All transfers regardless of direction
- Use the status filter to narrow results by: Pending, Confirmed, Received, or Cancelled
Understanding Transfer Statuses
- Pending — Transfer created but not yet confirmed. Stock has NOT been deducted.
- Confirmed — Source store has confirmed dispatch. Stock has been deducted from the source store.
- Received — Destination store has received the items. Stock has been added to their inventory.
- Cancelled — Transfer was cancelled by a user or expired automatically. If stock was deducted, it has been restored.
Cancelling a Transfer
You can cancel a transfer at any time before it is received:
- Open the transfer from the list
- Tap Cancel Transfer
- Enter a reason for cancellation
- Confirm the cancellation
If the transfer was already confirmed, the deducted stock will be automatically restored to the source store.
Transfer History
Each transfer has a History tab showing a timeline of all status changes, including when the transfer was created, confirmed, received, or cancelled, and by whom.
Auto-Expiration
Transfers that are not acted on will automatically expire after 7 days from creation:
- Pending transfers are simply cancelled
- Confirmed transfers are cancelled and stock is restored to the source store
Troubleshooting
Transfer stuck in Pending
The source store needs to either confirm or cancel the transfer. Contact the source store to take action.
Cannot receive a transfer
Check if any products are missing from your store. Use the "Create Missing Products" button to add them before receiving.
Stock not showing after receiving
Wait a few seconds for the stock to update. Pull down to refresh your inventory list. If the issue persists, contact support.
Transfer shows Cancelled unexpectedly
Check the transfer history timeline. It may have been auto-cancelled after 7 days or cancelled by another team member.