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Billing & Plans

How does Suki Pro work?

Suki Pro unlocks the growth tools that help you scale beyond everyday checkout — campaign management, advanced targeting, performance insights, advanced retention insights, deeper reporting, custom roles, receipt customization, Stock History, and bulk data workflows — on top of the POS, customers, and basic Perks loyalty you already get with Free.

New accounts receive a one-time 14-day Suki Pro trial that behaves like a full Suki Pro subscription while active. After the trial, subscribe when you are ready to keep those growth workflows active.

Claimed SUKI Pro Time is temporary Pro access redeemed from matured Refer & Earn rewards. It applies to the selected business, starts after the claim succeeds, and stacks after any active trial, paid subscription, finite manual grant, or promotional Pro window. It cannot be claimed while the business already has permanent manual Pro access.

What's included:

  • Unlimited core checkout — Free checkout never pauses, and Suki Pro keeps checkout available while adding growth tools.
  • Advanced engagement — advanced retention insights, segmentation, and analytics that help stores scale repeat-customer growth.
  • Advanced campaign tools — advanced campaign targeting, custom durations, and advanced performance insights (like daily trends and metric selectors). Pro campaigns don't auto-expire — they run until you set an end date or manually end them.
  • Advanced reporting date ranges — This Week, Last Week, This Month, and Custom Date Range.
  • Stock History — full inventory movement audit trails.
  • Bulk import/export execution — Free can still download templates and sample imports; Suki Pro runs full imports and exports.
  • Unlimited products — expand your menu with as many active products as you need (Free is capped at 50 active products).
  • Multi-Store path — contact Suki when you need multi-store management, stock transfers between stores, or consolidated reporting.

Free still includes checkout, products (up to 50 active products), single-store operations, customers and basic Perks loyalty, the included Perks Points campaign, Today and Yesterday reports, basic inventory, starter data templates/sample imports, team tools, and offline mode.

Pricing:

  • Monthly — ₱499 / month.
  • Annual — ₱4,990 / year (2 months free).

How to subscribe:

  1. Open the Suki POS app and go to Billing.
  2. Tap Go Suki Pro.
  3. Pick Monthly or Annual.
  4. Complete the purchase through the App Store or Google Play.

How to cancel:

Cancel anytime through the App Store or Google Play subscription settings — the same place you manage any other auto-renewing subscription on your phone. You'll keep access until the end of the current period.

  • iOS: Settings → your name → Subscriptions → Suki POS.
  • Android: Google Play → Profile → Payments & subscriptions → Subscriptions.

What happens when the subscription ends:

When your subscription lapses (either after a cancellation period ends, or after Apple/Google's payment retries fail):

  • Your Perks Points campaign is preserved as the included Free campaign. Other active campaigns and campaigns using Suki Pro features such as advanced targeting end on downgrade. Campaign history is preserved.
  • Advanced engagement workflows pause. Customers, basic Perks loyalty, points, redemptions, and customer enrollment continue working on Free; advanced retention insights, segmentation, and analytics pause until you re-subscribe.
  • Your plan moves back to Free. Checkout, products (subject to the 50 active product cap; products above 50 are not deleted but become read-only), existing stores, single-store operations, Today and Yesterday reports, basic inventory, team tools, and offline mode keep working.
  • Premium growth workflows pause until Suki Pro resumes: advanced reporting ranges, Stock History, full import/export workflows, custom roles, receipt customization, and advanced engagement workflows. Multi-store management, stock transfers, and consolidated cross-store reporting require SUKI Multi-Store.
  • Any legacy transaction balance remains available as a compatibility balance for existing merchants.

Re-subscribing restores full Suki Pro access. Past Perks and campaign data is preserved across the gap.

Card decline / billing issues:

If your payment method fails, Apple or Google will retry billing for around 16 days. You'll see an in-app warning during that window. Update your payment method in the App Store or Google Play to keep your subscription active and avoid losing advanced engagement.

Refund policy:

  • Annual: Refunds are handled through the App Store or Google Play. After the paid period ends, the account returns to Free.
  • Monthly: Not separately refunded. Cancel anytime to stop auto-renewal — you keep access until the period ends.

App Store and Google Play standard policies apply.

Still need help?

Our support team is here to help. Reach out and we’ll get back to you within 24 hours.