Question 1

How do I create a Suki account?

Accepted Answer

Download the Suki POS app from the App Store or Google Play. Open the app and tap "Sign Up" to create your account with your email address. You'll receive a verification email — tap the link to confirm, then you're ready to set up your first store.

Question 2

How do I set up my first store?

Accepted Answer

After creating your account, tap "Create Store" and enter your store name, address, and business details. You can add your products, set up payment methods, and invite team members right away. The entire setup takes just a few minutes.

Question 3

How do I add products to my store?

Accepted Answer

Go to the Products section in your Suki POS app. Tap the "+" button to add a new product. Enter the product name, price, and optionally a barcode, category, and image.
You can also create a product by scanning a barcode on the Products screen. If the barcode doesn't match an existing product, tap "Create Product" and the form opens with the scanned barcode pre-filled in the SKU field.
If your product comes in different versions (like sizes or colors), you can enable variants to track stock for each version separately.
You can also create product bundles that group multiple products into a single sellable item — great for meal deals and value packs. See the Products section in Help Center for detailed guides on variants and bundles.

Question 4

How do I process a sale?

Accepted Answer

From the main POS screen, add items to the cart by tapping on products, typing in the search bar, or scanning barcodes using the camera icon or an external Bluetooth scanner. Adjust quantities as needed, apply discounts if applicable, then tap "Charge" to complete the sale. Select the payment method and confirm the transaction.

Question 5

Does Suki POS work offline?

Accepted Answer

Yes! Suki POS is designed to work offline. You can continue processing sales, managing inventory, and running your store even without an internet connection. All data syncs automatically when your device reconnects.

Question 6

How do I find products quickly?

Accepted Answer

The search bar at the top of the Products and POS screens supports both text search and barcode scanning.
Text search - Type a product name or SKU in the search bar. Matching suggestions appear as you type. Tap a suggestion to jump to that product.
Camera barcode scan - Tap the barcode icon in the search bar to open the camera scanner. Point at a product barcode and the app matches it to a product's SKU field. On POS, the product is added to the cart. On Products, it navigates to the product for editing.
External Bluetooth scanner - Pair a Bluetooth barcode scanner in HID (keyboard emulation) mode. Once paired, scan barcodes on any screen and the app processes them automatically, just like a camera scan.
Create from scan - On the Products screen, if a scanned barcode doesn't match any product, tap "Create Product" and the new product form opens with the scanned barcode pre-filled in the SKU field.

Question 7

How do I manage my products?

Accepted Answer

Overview
Products are the items you sell in your store. Suki supports five product types, each suited to a different kind of business:

Physical Goods — tangible items with inventory tracking (e.g., drinks, snacks, merchandise)
Service — time-based or labor offerings with no inventory (e.g., haircuts, repairs)
Digital Product — downloadable or virtual items with no inventory (e.g., e-books, software licenses)
Rental — items rented for a duration with no inventory (e.g., equipment, venues)
Gift Card — store credit cards with no inventory

Only Physical Goods track stock levels. All other types skip inventory management entirely.
Creating a Product

Go to Products from the main menu
Tap the + button
Enter the Product Name
Choose the Product Type from the five types above
Select a Category to organize your product (you can manage categories from the category dropdown)
Enter the Price
Optionally add a SKU / Barcode (scan a barcode using the camera icon, or tap the wand icon to auto-generate a SKU), Cost (for profit margin calculations), Unit (piece, kg, liter, etc.), Supplier, Product Notes, or a Product Image
Tap Save to create the product, or Save & Add Another to keep adding

Creating a Product by Scanning a Barcode
You can also create products by scanning a barcode directly from the Products screen. If the scanned barcode does not match an existing product, tap Create Product and the form opens with the scanned barcode pre-filled in the SKU field.
Editing a Product

Go to Products from the main menu
Tap on the product you want to edit
Make your changes
Tap Update to save

Archiving and Restoring Products
If you no longer sell a product but want to keep its transaction history, archive it instead of deleting it.
To archive:

On the Products screen, find the product
Open the context menu and tap Archive
Confirm the action

Archived products appear with an "ARCHIVED" label and are hidden from the product list by default.
To view archived products:
Use the Archive Filter dropdown on the Products screen to switch between Active Only, Archived Only, or All Products.
To restore an archived product:

Switch to Archived Only using the Archive Filter
Open the context menu on the archived product and tap Restore

Deleting a Product
If a product has no stock movement history, you can delete it permanently. For Physical Goods that have been adjusted, transferred, or sold, only archiving is available. For other product types (services, digital, rentals, gift cards), the system checks for transaction history when online and blocks deletion if the product has been sold. Note: this transaction history check requires an internet connection. When offline, the check is skipped and deletion may proceed for non-inventory products even if they have been sold.
Frequently Asked Questions
Can I change a product's type after creating it?
Yes, you can change the product type when editing. Note that switching to or from Physical Goods will affect whether inventory is tracked for that product. You cannot convert a regular product into a bundle, but you can convert an existing bundle back to a regular product by toggling the bundle setting off.
What does archiving do?
Archiving hides the product from your active product list and POS screen but preserves all transaction history associated with it. You can restore it at any time.
What is the difference between archiving and deleting?
Deleting permanently removes the product. Archiving keeps it hidden but recoverable. Physical Goods with stock movement history can only be archived, not deleted. For other product types, the system blocks deletion of sold products when online (see the Deleting a Product section above for details).

Question 8

How do product variants work?

Accepted Answer

Overview
Variants let you track different versions of the same product — like sizes, colors, or materials — each with its own price and SKU. Variants are available for all product types.
For Physical Goods, each variant also tracks its own stock level independently. For other product types (services, digital, rentals, gift cards), variants let customers choose options without inventory tracking.
Use variants when you need distinct options per product. For add-ons that don't need their own entry (like toppings or gift wrapping), use Modifiers instead.
Adding Variants to a Product

Open the product form (create or edit)
Scroll to the Variants section
Toggle Enable Variants on
Tap + Add Option to define a variant dimension (e.g., "Size")
Enter the Option Name (e.g., "Size")
Add values by typing them separated by commas (e.g., "Small, Medium, Large")
Repeat for additional dimensions (e.g., "Color" with values "Red, Blue") — up to 3 dimensions

Suki automatically generates all combinations. For example, Size (S, M, L) and Color (Red, Blue) creates 6 variants: S-Red, S-Blue, M-Red, M-Blue, L-Red, L-Blue.
Setting Variant Details
Tap any variant in the combinations grid to expand it and configure:

SKU — a unique identifier for this specific variant (you can scan a barcode or auto-generate SKUs from the menu)
Price Override — leave empty to use the base product price, or enter a custom price for this variant
Cost — the purchase cost for this variant (optional, used for margin calculations)

Variant Stock
Each variant tracks its own stock quantity independently. When you sell a product with variants, stock is deducted from the specific variant the customer purchased.
You can view each variant's stock level directly in the variant combinations grid, or adjust stock through the Manage Stock button.
Frequently Asked Questions
Can I add variants to an existing product?
Yes. Open the product, enable variants, and configure your options. If the product has existing stock, a stock distribution dialog will appear automatically, letting you choose how to allocate stock across the new variants — assign all to the first variant, distribute evenly, clear stock, or enter amounts manually.
What happens if I deactivate a variant?
Deactivated variants are hidden from the POS screen and cannot be sold, but their stock history is preserved. You can reactivate them at any time.
How many variant dimensions can I have?
Up to 3 dimensions per product (e.g., Size, Color, Material).

Question 9

How do I create a product bundle?

Accepted Answer

Overview
Bundles let you group multiple products together and sell them as a single item. For example, a "Breakfast Combo" bundle might include a coffee, a pastry, and a juice — each with its own inventory that gets deducted when the bundle is sold.
Requirements
Before creating a bundle, keep these rules in mind:

A bundle must contain at least 2 different products
A bundle can contain up to 20 products
Only Physical Goods products can be added as components
A bundle cannot contain another bundle
Products with variants can be included — the cashier selects the specific variant at checkout

Creating a Bundle

Go to Products from the main menu
Tap the + button to create a new product
Fill in the bundle's name, category, and price
Toggle This is a bundle on
Choose a pricing mode (see below)
Tap Add Product to add components
Select products from the picker — only eligible products are shown (non-bundle, Physical Goods, non-archived)
Set the quantity for each component (e.g., 2x Beverage means 2 units are deducted per bundle sold)
Review the pricing summary at the bottom showing component total, bundle price, and customer savings
Tap Save

Pricing Modes
Fixed Price
You set a specific price for the bundle. The component prices are not used in the calculation.
Calculated (Discount %)
The bundle price is automatically calculated from the sum of component prices, minus an optional discount percentage. For example, if components total ₱500 and you set a 10% discount, the bundle price is ₱450.
The pricing summary bar shows:

Component total — what the items would cost individually
Bundle price — what the customer pays
Savings — the difference, shown as both an amount and percentage

Editing a Bundle
You can edit a bundle's components, quantities, and pricing at any time:

Open the bundle from the Products screen
Add or remove components, adjust quantities, or change the pricing mode
Tap Update to save

Frequently Asked Questions
Can I bundle a product that has variants?
Yes. Products with variants can be added as bundle components. At checkout, the merchant selects the specific variant for each component.
Why can't I add a certain product to my bundle?
Only Physical Goods that are not archived and are not themselves bundles can be added. Services, digital products, rentals, gift cards, and other bundles are not eligible.
Can a bundle contain another bundle?
No. Nested bundles are not supported.
Can I convert an existing product into a bundle?
No. You can only enable the bundle toggle when creating a new product. However, you can convert an existing bundle back to a regular product by toggling the bundle setting off.
What happens to the bundle if I archive a component product?
The bundle cannot be sold if a component is archived — checkout will be blocked when a cashier tries to add it to the cart. To fix this, either restore the archived component or create a new bundle without it.

Question 10

How do I sell product bundles?

Accepted Answer

Overview
Bundles appear alongside your other products on the POS screen. When you sell a bundle, stock is deducted from each component product individually — the bundle itself does not hold its own stock.
Bundle Availability
A bundle's availability is based on the stock of its components. The system calculates how many complete bundles can be assembled from current stock levels.
For example, if a bundle requires 2x Coffee (15 in stock) and 1x Pastry (4 in stock):

Coffee supports: 15 / 2 = 7 bundles
Pastry supports: 4 / 1 = 4 bundles
Bundle availability: 4 (limited by the lowest component)

The product tile on the POS screen shows the bundle's stock status based on this calculation.
Adding a Bundle to Cart

Tap the bundle product on the POS screen
If any component has variants, the variant selection sheet opens. Each component is shown as a numbered step with a progress indicator at the top. Select the variant you want for each component (e.g., "Iced Tea" for the Beverage component). Variants that are out of stock are grayed out and cannot be selected. Tap Next to advance through components, and Add to Cart on the last one.
If the bundle has modifier groups attached (configured in the product form under Modifiers), a modifier selection sheet opens next. Select any add-ons or customizations, then confirm.
If no components have variants and no modifiers are attached, the bundle is added to the cart directly.

Bundles in the Cart
Bundle items appear in the cart with a BUNDLE badge next to the product name.

Tap the bundle line to expand and see the individual components with their selected variants
Expanded view shows each component as: quantity x Product Name (Variant)
Adjust the bundle quantity using the +/- controls — this adjusts the quantity of the entire bundle, not individual components
Each bundle in the cart is a separate line item, even if you add the same bundle product again with different variant selections

Stock Deduction
When the transaction is completed:

Stock is deducted from each component product individually
If a component has a selected variant, stock is deducted from that specific variant
The deduction amount is: component quantity x bundle quantity in cart

For example, selling 2x of a bundle that contains 3x Coffee (Latte variant) deducts 6 units of Coffee (Latte) from stock.
Refunds
Bundles are refunded as a single line item:

Open the transaction and tap Refund
Select the bundle from the refund items list
Choose the quantity to refund
The refund amount is calculated proportionally from the bundle price, including any discounts from the original transaction

Component stock is restored individually when the refund is processed.
Frequently Asked Questions
Why does my bundle show out of stock?
At least one component product does not have enough stock to assemble a complete bundle. Check the stock levels of each component product.
Can I sell a bundle when one component has low stock?
Yes, as long as every component has enough stock for its required quantity per bundle. For example, if a bundle requires 2x Coffee, you need at least 2 units of Coffee in stock — having only 1 unit means the bundle is unavailable even though Coffee is not at zero.
Can I sell part of a bundle?
No. Bundles are sold as complete units. To sell individual items, add them to the cart separately.

Question 11

How do I transfer stock between stores?

Accepted Answer

Overview
Stock transfers let you move inventory between your store branches within the same business. This is useful when one store is running low on a product that another store has in excess.
Any team member with inventory access permissions can create and manage stock transfers.
How It Works
Stock transfers follow a three-step process:

Create — Select the destination store and choose which products to send with quantities
Confirm — Verify the transfer details and dispatch the items (stock is deducted from your store)
Receive — The destination store receives the items (stock is added to their store)

Creating a Transfer

Go to Products from the main menu
Tap Stock Transfers in the inventory action bar
Tap the + New Transfer button
Select the destination store from the dropdown
Add an optional note for the receiving store
Tap Add Products to select items to transfer
Choose one or more products using the checkboxes, then tap Add Selected
Set the quantity for each product (cannot exceed available stock)
Review the summary and tap Create Transfer

Confirming a Transfer
After creating a transfer, confirm it to dispatch the items:

Open the transfer from the Outgoing tab
Review the items and quantities
Tap Confirm Transfer
Stock will be immediately deducted from your store
The receiving store will get a push notification about the incoming transfer

What Happens to Stock

When you create a transfer, stock is NOT deducted yet — it is just a request
When you confirm a transfer, stock is immediately deducted from your store
When the other store receives the transfer, stock is added to their store
If a transfer is cancelled after confirmation, stock is restored to the source store
Transfers automatically expire after 7 days if not acted on

Frequently Asked Questions
Can I transfer stock between different businesses?
No, stock transfers only work between stores within the same business.
Can I do a partial receive?
No, all items in a transfer must be received together. You cannot receive only some items.
What if a product doesn't exist in the receiving store?
The receiving store will see a warning with a "Create Missing Products" button. Tapping it will create matching products with zero stock, so the transfer can be received.
What happens if no one acts on a transfer?
Transfers automatically expire after 7 days. If stock was already deducted (confirmed transfers), it will be restored to the source store.
Can I cancel a transfer?
Yes, you can cancel a transfer at any time before it is received. If the transfer was already confirmed, the deducted stock will be restored to the source store.
Who gets notified about a transfer?
When a transfer is confirmed, the destination store receives a push notification alerting them of an incoming transfer.

Question 12

How do I receive a stock transfer?

Accepted Answer

Overview
When another store in your business sends you a stock transfer, you will receive a push notification and see it in your incoming transfers list.
Receiving a Transfer

Go to Products and tap Stock Transfers in the inventory action bar
Switch to the Incoming tab to see transfers sent to your store
Tap on a transfer with Confirmed status
Review the items and quantities
If any products are missing from your store, tap Create Missing Products to add them
Tap Receive Transfer to add the stock to your inventory

After Receiving

Stock quantities are immediately updated in your inventory
A "Transfer In" movement record is created for each product in your stock history
The source store's transfer status is updated to "Received"
You can view the transfer details and history at any time

Handling Missing Products
If the source store sends you products that do not exist in your store yet:

You will see a warning banner listing the missing products
Tap Create Missing Products to automatically create them with zero stock
The products will have the same name, price, and details as the source store's products
Once created, you can proceed to receive the transfer

Push Notifications
When a transfer is confirmed by the source store, your store receives a push notification. Make sure push notifications are enabled in your device settings to receive these alerts.

Question 13

How do I manage and cancel stock transfers?

Accepted Answer

Viewing Your Transfers

Go to Products and tap Stock Transfers in the inventory action bar
Use the direction tabs to filter:

Outgoing — Transfers you sent to other stores
Incoming — Transfers sent to your store
All — All transfers regardless of direction

Use the status filter to narrow results by: Pending, Confirmed, Received, or Cancelled

Understanding Transfer Statuses

Pending — Transfer created but not yet confirmed. Stock has NOT been deducted.
Confirmed — Source store has confirmed dispatch. Stock has been deducted from the source store.
Received — Destination store has received the items. Stock has been added to their inventory.
Cancelled — Transfer was cancelled by a user or expired automatically. If stock was deducted, it has been restored.

Cancelling a Transfer
You can cancel a transfer at any time before it is received:

Open the transfer from the list
Tap Cancel Transfer
Enter a reason for cancellation
Confirm the cancellation

If the transfer was already confirmed, the deducted stock will be automatically restored to the source store.
Transfer History
Each transfer has a History tab showing a timeline of all status changes, including when the transfer was created, confirmed, received, or cancelled, and by whom.
Auto-Expiration
Transfers that are not acted on will automatically expire after 7 days from creation:

Pending transfers are simply cancelled
Confirmed transfers are cancelled and stock is restored to the source store

Troubleshooting
Transfer stuck in Pending
The source store needs to either confirm or cancel the transfer. Contact the source store to take action.
Cannot receive a transfer
Check if any products are missing from your store. Use the "Create Missing Products" button to add them before receiving.
Stock not showing after receiving
Wait a few seconds for the stock to update. Pull down to refresh your inventory list. If the issue persists, contact support.
Transfer shows Cancelled unexpectedly
Check the transfer history timeline. It may have been auto-cancelled after 7 days or cancelled by another team member.

Question 14

How do I manage my stock levels?

Accepted Answer

Overview
Stock tracking is available for Physical Goods products. Other product types (services, digital products, rentals, gift cards) do not track inventory.
Stock is updated automatically when you sell products, process refunds, void transactions, or receive stock transfers. You can also adjust stock manually at any time.
Viewing Stock Levels
From the Products screen:
On tablets, tap any product to see its stock quantity and status in the detail panel. On phones, stock levels are shown on product list items and grid tiles.
From the Dashboard:
The Low Stock Alerts card on your dashboard shows products that are running low or out of stock, displaying the current stock level alongside the alert threshold.
Low Stock Alerts
You can set a threshold for non-variant products to receive a low stock warning:

Open the product form (create or edit)
In the Stock section, set the Low Stock Alert Threshold
When stock falls to or below this level, the product appears in your dashboard's Low Stock Alerts card

Set the threshold to 0 or leave it empty to disable alerts for that product.
Note: The low stock threshold field is only available for products without variants. Products with variants track stock per variant individually.
The Low Stock Alerts card on the dashboard shows up to 3 products, with a See All link to view the complete list.
Stock and Variants
When a product has variants enabled, each variant tracks its own stock independently. Selling a "Medium, Red" t-shirt only deducts stock from that specific variant, not from other variants of the same product.
You can view and adjust each variant's stock individually through the Manage Stock button on the product form.
Stock and Bundles
Bundles do not hold their own stock. Instead, bundle availability is calculated from the stock of its component products. When a bundle is sold, stock is deducted from each component individually.
See "How do I sell product bundles?" in the Products section of the Help Center for details on how bundle stock works.
Frequently Asked Questions
Why doesn't my product show stock levels?
Only Physical Goods track inventory. Check your product type — services, digital products, rentals, and gift cards do not have stock tracking.
How do I set a low stock threshold?
Open the product, scroll to the Stock section, and enter a number in the Low Stock Alert Threshold field. Set it to 0 or leave empty to disable the alert.
Does stock update automatically?
Yes. Stock is updated when you complete a sale, process a refund, void a transaction, or receive a stock transfer. You can also adjust stock manually.

Question 15

How do I adjust stock?

Accepted Answer

Overview
Manual stock adjustments let you correct inventory levels when they don't match your physical count — for example, after receiving a new shipment, accounting for damaged goods, or reconciling after a stock take.
Making a Stock Adjustment
From a product:

Go to Products and tap on the product
Tap Manage Stock (in the product form or list menu) or Adjust Stock (in the product detail panel)
If the product has variants, select the variant you want to adjust
Choose the adjustment type: Add Stock or Remove Stock
Enter the quantity to add or remove
Optionally enter a reason (e.g., "Stock take correction", "Damaged goods")
Review the new stock preview showing the result
Tap Add Stock or Remove Stock to confirm

Quick Adjust (phone only):

Go to Products from the main menu
Long-press the + button (FAB) to open the Quick Adjust sheet
Search for the product or select from your recent adjustments
For products with variants, tap to expand and select the specific variant
The stock adjustment dialog opens — follow the same steps as above

Note: Quick Adjust via long-press is available on phone devices only. On tablets, use the product detail panel to adjust stock.
Stock History
Every stock change is recorded with a complete audit trail. On tablets, you can view a product's recent stock activity directly from the product detail panel, with a View Full History button to see the complete list. On phones, go to Products and tap Stock History in the inventory action bar to view all stock movements.
Each movement record shows:

Type — what caused the change (see movement types below)
Quantity — the amount added or removed, color-coded green (increase) or red (decrease)
Stock flow — the previous and new stock levels
User — who made the change
Timestamp — when it happened
Reason — if one was provided during the adjustment

On tablets, the product detail panel's stock history view includes variant filter chips at the top, letting you filter movements by specific variant.
Movement Types

Sale — stock deducted from a completed transaction
Void Restore — stock restored when a transaction is voided
Refund Restore — stock restored from a customer refund
Stock Adjustment — manual adjustment made by a team member
Stock Correction — reconciliation from a stock take
Transfer Out — stock sent to another store
Transfer In — stock received from another store
Transfer Cancelled — stock restored from a cancelled transfer
Initial — stock set when product was first created
Import — stock set from a bulk CSV import
Purchase Receive — stock received from a purchase order

Frequently Asked Questions
Can I undo a stock adjustment?
There is no undo button, but you can make a reverse adjustment. For example, if you accidentally added 10 units, remove 10 units with a reason like "Correcting previous adjustment."
Who can adjust stock?
Team members with inventory management permissions can make stock adjustments. Check your role permissions in Team & Access settings.
Can stock go negative?
No. The system prevents removing more stock than is currently available.

Question 16

How does the loyalty points system work?

Accepted Answer

When a customer makes a purchase at a Suki POS store, they automatically earn loyalty points through the Suki Perks app. Points accumulate with every transaction and can be redeemed for rewards set by the store owner.

Question 17

How do customers join my loyalty program?

Accepted Answer

Customers simply download the Suki Perks app from the App Store or Google Play. When they make a purchase at your store, they can scan the QR code or provide their Perks account to earn points automatically.

Question 18

How do I manage team roles and permissions?

Accepted Answer

Go to Team & Access in your store settings. You can assign preset roles (Admin, Manager, Cashier) or create custom roles with specific permissions. Each team member authenticates with a secure PIN code for quick access.

Question 19

How does PIN authentication work?

Accepted Answer

Each team member gets a unique 4-6 digit PIN for quick login. PINs are securely hashed and include progressive lockout protection (increasing cooldown after failed attempts). Admins can reset PINs through the app or via email self-reset.

Question 20

How do I purchase transaction credits?

Accepted Answer

Open your Suki POS app and go to Billing. Choose from five credit packs (1,000 to 50,000 transactions) and purchase through the App Store or Google Play. Credits are added to your account instantly and never expire.
> Note: All prices shown are introductory rates for early adopters.

Question 21

What's included in the free trial?

Accepted Answer

Every new account gets a 14-day free trial with full feature access and 1,000 free transactions. No credit card is required to start.
What you get during the trial:

Full access to all Suki POS features — inventory, staff management, reports, and more.
1,000 free transaction credits to process sales.
Access to the Suki Perks loyalty program for your customers.

When does the trial end?
Your trial ends after 14 days or when you've used all 1,000 free transactions, whichever comes first.
What happens after the trial?
Suki POS continues to work — you won't be locked out. You'll be prompted to purchase a transaction credit pack to keep processing sales. You can choose from five packs ranging from 1,000 to 50,000 credits, and purchased credits never expire.
> Note: After your trial, introductory credit packs are available starting at ₱99 for 1,000 transactions.

Question 22

How do Campaign Passes work?

Accepted Answer

Campaign Passes let Suki POS merchants send push notification promotions to their Suki Perks customers.
For merchants (Suki POS)

Go to Campaigns in your Suki POS app.
Purchase a Campaign Pass via the App Store or Google Play.
Create a campaign — a sale announcement, promo code, new product, or points multiplier.
Send it. Enrolled Perks customers with notifications enabled receive it instantly.

Weekly Pass (₱49) — Up to 4 campaigns in 7 days.
Monthly Pass (₱99) — Unlimited campaigns for 30 days.

Passes are separate from transaction credits and start from the date of purchase.
> Note: Campaign pass prices shown are introductory rates for early adopters.
For customers (Suki Perks)
You receive promotions from stores you've shopped at:

Download the Suki Perks app and create your account.
Make a purchase at a Suki POS store and scan the QR code or give your Perks account at checkout — this enrolls you with that store.
Enable push notifications for the Perks app on your device.

You'll then receive promotions from that store automatically. You must complete at least one transaction to be enrolled — just downloading the app isn't enough. You can opt out anytime in your device settings or the Perks app.

Question 23

How do I contact support?

Accepted Answer

You can reach our support team at hi@sukipos.com. Please include your store name, a description of the issue, and any relevant screenshots. We aim to respond within 24 hours on business days.

Question 24

Getting Started with Finance Tracker

Accepted Answer

The Finance Tracker in the Suki Perks app helps you manage and track your personal finances. Your purchases at Suki-enabled stores are automatically imported as expenses, and you can add manual entries for non-Suki spending to build a complete financial picture.
Setting Up

Open the Perks app and tap the Tracker tab
Your Suki purchase history appears automatically alongside your points
To add a manual expense, tap the + button

Key Features

Auto-import: Suki purchases appear automatically as expenses
Manual entries: Add any expense or income
Categories: Organize with 11 built-in categories or create your own
Insights: See spending patterns and trends
Offline support: Works without internet — syncs when you reconnect
Multi-currency: Track expenses in any currency

Question 25

How Auto-Import Works

Accepted Answer

When you make a purchase at a Suki-enabled store, the transaction is automatically added to your Finance Tracker as an expense.
How It Works

You complete a purchase at a Suki POS store
Points are processed through the Perks system
The transaction appears in your Finance Tracker within seconds
The store is auto-categorized based on your settings

Managing Auto-Import

Toggle on/off: Go to Settings > Finance Tracker > Auto-import Suki purchases
Change categories: Tap any auto-imported entry to re-categorize it
Hide entries: Swipe to delete — the original receipt stays in Transactions

Auto-imported entries show a small "Suki" badge to distinguish them from manual entries.

Question 26

Managing Categories

Accepted Answer

Categories help you organize your expenses and income for better insights.
Built-in Categories
The Finance Tracker comes with 11 categories: Food & Dining, Transport, Shopping, Bills & Utilities, Entertainment, Health & Wellness, Groceries, Education, Personal, Income, and Other.
Custom Categories
You can create up to 30 custom categories:

When adding an entry, tap + Add in the category picker
Choose a name, icon, and color
Your custom category is available for all future entries

Managing Categories
Go to Settings > Finance Tracker > Manage Categories to:

Hide built-in categories you don't use
Edit or delete custom categories
Set default categories for specific stores

Question 27

Using Finance Tracker Offline

Accepted Answer

The Finance Tracker works without an internet connection. Create, edit, and view your finance entries anytime, anywhere.
How Offline Mode Works

Creating entries: Saved locally on your device
Viewing data: Previously loaded entries and summaries are available
Syncing: When you reconnect, entries sync automatically

What Happens on Sync

Locally created entries upload to the server
Monthly summaries and insights update
Any auto-imported entries from recent purchases appear

No action is required — syncing is automatic and seamless.

Help Center

How do I create a Suki account?

How do I set up my first store?

How do I add products to my store?

Still need help?